TRUE BLUE

SIMPLE + STREAMLINED

Never lose sleep again, or a days worth of work fixing IT challenges. Our True Blue package has the services busy businesses need, without complicated contracts and time lost determining support requirements. Let’s cut to the chase and work towards your peace of mind today.

TRUE BLUE SERVICE PACKAGE

Our inclusive True Blue service package is listed below. Don’t see something you need? Visit our M3 Select page for additional service offerings outside of the True Blue scope. M3TC is here to help, no matter what your IT challenge may be.

HelpDesk/Desktop Maintenance

Alerts and monitoring
Troubleshooting
Software installs and patching
User management
Hardware/Software upgrades
Password resets

Server Maintenance

– Alerts and monitoring
– Troubleshooting
– Software installs and patching
– Hardware/Software upgrades
– Critical application management
– Terminal server management
– FTP server management

Physical Server / Network Room Management

– Cable management
– Recycling of old equipment
– Clean up of old components
– Maintain clean workspace
– All systems labeled

Email Management

– Mailbox management
– User management
– Archiving
– Distribution lists
– Forwarding emails and access rights
– Anti-spam protection and management

Renewal Coordination

– Hardware warranty renewals
– Software subscription renewals
– Domain registrations
– SSL renewals
– Firewall, network and wireless warranty renewals
– Microsoft patches
– Third party patching

Line of Business Applications

– Troubleshooting and support for industry specific software
– Coordination of installation, upgrades and maintenance of software

Software Application Management

– Upgrades of business applications
– Upgrades of Microsoft based products
– Upgrades of third party applications
– Deployments of new software – License management

Security

– Firewall management
– User access permissions
– Antivirus deployment and management

Network Maintenance + Management

– ISP coordination and management
– Firewall, switch, wireless configurations
– Hardware/Software upgrades

New Computer Deployments

– Procurement
– Setup and deployment
– Data migration between new and old systems

Disaster Recovery

– Data recovery
– Backups and restores
– Onsite and offsite backups
– Data transfer between old and new systems

Phone Support

– VOIP coordination and support
– Mobile device support

Cloud Computing

– Virtual server deployment
– Office 365 support
– Web and email filtering support

Print Management

– Scan to email or computer
– Procurement and installation
– Copier support and management
– Sharing and management

IDEAL SUPPORT FOR:

CONSTRUCTION INDUSTRY
Architects, Engineers and Contractors

FINANCE INDUSTRY
Banks, Insurance Carriers, Real Estate, Property Managers and Financial Advisors

PROFESSIONAL SERVICES
Health, Legal, Educational, Accounting and Membership Organizations

BUSINESS SERVICES
Advertising Agencies, Marketing and Public Relations Firms

TECHNOLOGY SERVICES
Systems Integrators and Software Developers

CONSULTING COMPANIES
Management, Business, Human Resources and Government Contractors

NON-PROFIT ORGANIZATIONS
Faith Based Organizations and Associations

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